Shipping policy
Version dated 31 August 2026
1. Order processing time
All orders are processed on business days. Processing time depends on component availability and order size.
- Standard orders — devices and kits are prepared and handed to the carrier within 2–5 business days.
- Wholesale / B2B orders — for larger rollout orders the lead time is agreed individually and confirmed by e-mail.
- Orders are not dispatched or delivered on weekends or public holidays in Poland. If an item is temporarily out of stock, we will contact you by phone or e-mail without delay.
2. Where we ship and how long it takes
| Destination | Carrier | Estimated delivery time |
|---|---|---|
| Poland | InPost / FedEx | 1–4 business days |
| European Union | FedEx | 3–5 business days |
We currently ship within Poland and to European Union countries only. If you are ordering from outside this area, please contact us before placing an order.
3. Shipping costs
Shipping is free of charge for every order delivered within Poland and to European Union countries. If an express option is offered at checkout and you choose it, its cost is shown there before payment. All prices include VAT.
4. Tracking
As soon as your parcel leaves our warehouse, we send you a tracking number by e-mail.
5. Damaged or lost parcels
Please check the parcel in the presence of the courier. If the packaging is damaged, ask the courier to record a damage report. Report any damage or a missing parcel to orders@apisense.ai within 7 days of delivery (or of the expected delivery date), attaching photographs where possible. We will handle the claim with the carrier and send a replacement or issue a refund.
6. Incorrect delivery address
Please make sure the delivery address is correct. If a parcel is returned to us because of an incorrect or incomplete address, we may charge the cost of re-shipping.
7. Contact
Questions about your delivery: orders@apisense.ai or +48 606 153 759.